Customer Experience
Looking at a business holistically is key to delivering first class customer experiences and ultimately driving growth. At Uptimal our team of experts have the technical expertise to advise on the tools and technology as enablers, but also the commercial and big picture thinking to really understand the business challenges and opportunities to improve the overall customer experience, satisfaction and loyalty across the complete user journey.
Customer Journey Analysis
We will look at how your business currently interacts with its customers across touchpoints from awareness to advocacy and online and offline channels. Outlining all the touchpoints, customer pain points, and how we measure and analyse each stage of the customer journey we will identify where the experience may become siloed and disjointed.
Ideal Future State
How do you want the customer to experience your brand? We will work with your internal team to map out what the ideal future state looks like and provide a roadmap with actionable steps across technology, processes, and people with a focus on media, analytics, data and CRM. Our teams have the technical expertise to guide and support with the implementation of the strategy too.